How Does Cloud Solutions Enhance Your Business
- 01 December 2020
- By Admin
Many of you have either heard of or are aware of cloud computing...
26 September 2020Business
Tawk.to is a live messaging and chat support software that aims to execute successful communications between clients and businesses it also allows website visitors to deliver customer support. It is modern and instinctive. Tawk.to was created to efficiently bridge the communication gap and it successfully does that while being available for free. Tawk.to allows the website owner to reach customers directly from the website, mobile app, or from a customized page and it takes only a minute to set it up.
Key features of it include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing, and chat history. It is available in 27 languages and offers geographical IP tracking, aliases, message filtering, and domain restriction. It lets the organizations customize widgets and emails to communicate with website visitors and establish brand visibility with customers. Tawk.to offers other features aside from chat such as group messaging, sentiment tracking, tags, custom tabs, attention bubbles, visitor information, desktop notifications, scheduling, emojis, and agent alerts.
Mobile applications for Android, Windows, macOS, and iOS devices, allowing users to remotely manage all the business activities. Tawk.to also allows customization of your own page, engagement with visitors via triggers, and quick sending of replies through shortcuts which will improve the overall efficiency of your website.
tawk.to offers an API that facilitates integration with various third-party applications, such as WordPress, Joomla!, Magento, OpenCart, Shopify, Weebly, Squarespace, and more. The vendor provides support via documentation, FAQs, and online helpdesk.
Speaking to customer service agents is time-consuming and it takes a lot of time to connect to a customer service agent, Maintaining a 24/7 response system brings continuous communication between the seller and the customer, chatbots are replacing emails and phone calls. Chatbots are virtual robots that will continue to operate every day throughout the year without requiring a break. This improves your customer satisfaction and helps you rank highly in your sector.
Talking to a customer service rep, a customer has no assurance that other reps are also providing similar, consistent responses. If a customer service rep is not helpful, a customer could be tempted to try calling again to see if the next rep is better.
Chatbots, on the other hand, can simultaneously have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered instantly.
Bots provide another channel to reach out to your customers. Bots can be leveraged to increase customer engagement with timely tips and offers. Real-time customer communication of chatbots helps the customer find what he is looking for and also evaluates different suggestions.
A business is bound to have a lot of employees who need to be paid for the work they do. And these expenses just keep adding up as a business grows. Chatbots are a one-time investment that helps businesses reduce down on staff required. You could integrate a customer support chatbot in your business to cater to simple queries of customers and pass on only the complex queries to customer support agents.
An operator can concentrate on one customer at a time and answer one question. Whereas, a chatbot can answer thousands of questions at the same time. Thanks to the speed of the cloud, internet, and software mechanisms, responses can be provided instantly.
chatbots can deliver more personalized experiences than customer service specialists that have no time to prepare for your call and need to understand the context during the call. A chatbot can access the history of your interactions with the company to deliver a personalized experience.
With the feedback they collect through simple questions, you can make improvements on your services/products and even optimize your website by adjusting low converting pages. companies can track the commands and responses given by their users to the chatbot, predict the responses based on consumer language and direct the bot to suggest a different or a more convenient product or service to the users in addition to notifying sales and marketing departments for personalized services.
Chatbots can build credibility and trust in your brand. AI chatbots are often the first interaction a potential customer has with your brand, making it the perfect opportunity to educate the potential buyer about your products and what your services can do for them. Bots really make a positive impression, leading to a powerful bond between the consumer and your brand.