MirakiTech / Success Stories / Aarogya
Doctor-Patient Coordination Transformed with Our High-tech Clinic Management System!
The Client:
Aarogya
Objective:
Streamline clinic operations and enhance patient care
Industry:
Healthcare
Solution Offered:
SAAS-based Clinic Management System (Web & Mobile Applications)
Client in Spotlight
Aarogya, an Indian healthcare firm, needed a robust, scalable, cloud-based Clinic Management System (CMS) to streamline operations, enhance patient experience, manage complex workflows, integrate with healthcare devices, and deliver actionable insights for better decision-making.
Major Challenges
- Gap in Patient-Doctor Collaboration:Ineffective communication and information sharing.
- Appointment Booking Issues: Overlapping appointments, long wait times, and inefficient resource allocation.
- Workflow Inefficiencies: Manual processes causing delays in patient care.
- Limited Patient Engagement:Absence of patient portals and communication tools.
- Lack of Data Insights: Insufficient analytics for informed decision-making.
- Inventory Management: Issues with stockouts, overstocking, and expired supplies.
- Scheduling Conflicts: Problems with overbooking, cancellations, and wait times.
- Revenue Cycle Management: Challenges with claims processing, payment delays, and revenue leakage.
- Staff Management:Complications in scheduling, time tracking, and payroll.
- Patient Experience: Long wait times, poor communication, and overall dissatisfaction.
Solving the MirakiTech Way
Approach
We started by deeply analyzing Aarogya's unique requirements and then crafted a tailored Clinic Management System designed to integrate smoothly with their current operations. Our primary goals were to boost efficiency, elevate patient care, and offer scalable solutions that support their future expansion.
Process
We thoroughly analyzed the client's operations, guiding our iterative development process. Rapid prototyping and real-time feedback refined a user-centric, fully integrated CMS. After deployment, we ensured smooth integration with comprehensive training and ongoing support.
Tech Stack
Key Functionalities of the e-commerce App Included
- Doctor appointment management
- Online Doctor consultation
- Rx generation
- Patient information management
- Electronic health records (EHR) management
- Billing and payments
- Inventory management
- Clinical workflow management
- Patient portal
- Data security and compliance
- Analytics and reporting
- Staff management
- Document management
- Front desk management
The Transformative Outcomes
Enhanced Operational Efficiency: Reduced administrative tasks by more than 30%, leading to increased staff productivity.
Improved Doctor-Patient Coordination: Enhanced communication and coordinated care.
Improved Patient Experience: Increased patient satisfaction by 40%+ through reduced wait times and better communication.
Multiple Doctor Management: Efficiently handled appointments and patient assignments for multiple practitioners at a time.
Increased Revenue: Improved claim processing and reduced revenue leakage.
Enhanced Decision Making: Data-driven insights led to a significant improvement in operational efficiency.
Better Resource Utilization: Optimized appointment scheduling and resource allocation.
Stronger Patient Relationships: Improved patient engagement and loyalty through personalized experience.
Increased Staff Satisfaction: Reduced administrative burden and improved work-life balance.
Compliance Adherence: Reduced risk of penalties by 30% through automated compliance checks.
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