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Helix ServiceOps
Unify ITSM, ITOM, and AIOps into one integrated ServiceOps engine.
An IT ecosystem that operates as one unified team is the key to efficiency!
Many enterprises run ITSM, monitoring, and automation as separate functions, leading to fragmented visibility, slow handoffs, and inconsistent incident response. True resilience demands a connected operating model. MirakiTech helps you build an end-to-end ServiceOps architecture using the full BMC Helix ecosystem, unifying processes, data, and operational intelligence across ITSM, Discovery and CMDB, ITOM, and AIOps to create a single, service-centric view of performance and risk. By integrating workflows and automating remediation paths, we help your enterprise reduce outages, accelerate recovery, and deliver reliable digital services at scale.
Unified Service Operations
Integrated Workflows and Automation
Faster Recovery with Fewer Outages
Services We Offer
Solutions / Tools We Master
BMC Helix ITSM
BMC Helix Discovery & CMDB
BMC Helix Operations Management
BMC Helix AIOps
Digital Workplace & Business Workflows
Automation Integrations
BMC Helix ITSM
BMC Helix Discovery & CMDB
BMC Helix Operations Management
BMC Helix AIOps
Digital Workplace & Business Workflows
Automation Integrations
Here’s why we’re the best in Helix ServiceOps
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End-to-End Delivery Capability
We cover strategy, implementation, integration, and managed services across Helix.
Real Service-Centric Thinking
We align technology with business services, not just tools and alerts.
Strong Integration DNA
We specialize in connecting workflows, data, and automation across complex ecosystems.
Long-Term Partnership Model
We support maturity growth—ITSM → ITOM → AIOps → full ServiceOps.
Success Stories That Keep us Motivating
Doctor-Patient Coordination Transformed With Our High-Tech Clinic Management System!
Aarogya, an Indian healthcare firm, needed a robust, scalable, cloud-based Clinic Management System (CMS) to streamline operations, enhance patient experience, manage complex workflows, and deliver actionable insights.
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Powering Solar Growth In India: CII's Vendor Rating Transformed by MirakiTech’s Custom ERP!
CII Solar Rating is a Rooftop Solar Vendor Rating Program (RSVRP) by Confederation of Indian Industry (CII), in collaboration with the Ministry of New and Renewable Energy and the United States.
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